Refund policy

We take care in sending products that meet our standards, and yours.

Damaged Items Only

Claims are only accepted if the item is received damaged. Requests must be made within 48 hours of delivery. Please share a clear photo or video along with your order details.

How to File a Claim

To file a claim, message us on WhatsApp at +92 345 5226038 or email us at info@pauseit.pk with your order ID and clear photo or video evidence of the damage.

Resolution

Approved claims will be issued a store credit voucher of equal value. We do not offer refunds or exchanges.

Please Note

Natural variation in packaging colour or print is not a defect. Damage caused after delivery, including wear, mishandling, or opening a hygiene-sealed product, is not covered.